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Terms & Conditions

Hartshead Productions Ltd (from this point known as the company) will film, edit and produce any (but not limited to) theatrical performance, school play, wedding, celebration, live event, band performance, Christening, party, indoor or outdoor live event, corporate events or promotional material. Material provided by the Client must have no restriction on use for the project. The company accepts no responsibility for copyright infringement on material used that has been specifically provided by the client for a project.

All projects have a minimum 4 week production time from day of final filming, unless agreed in writing with the client and signed for by a director of the company before the project commences.

The company holds all copyright on material produced and filmed by the company. The company reserves the right to reuse the material produced and filmed for promotional purposes unless otherwise agreed with the client not to do so. This must be made in writing with the client and a signature from one of the company directors. The client may not record, copy, hire, show publically, upload or broadcast material produced by the company unless agreed in writing with the company.

The company reserves the right to withhold material and footage until full payment has been received unless otherwise agreed in writing with a signature from one of the company directors.

The company does not offer a refund policy; however refunds may become available in extreme circumstances with full consent of the company directors in writing and signed by one director.

Payments are requested to be paid within 14 days, after 30 days of non payment a letter or email will be issued requesting payment. If payment is not received in a further 14 days of this letter the company will seek legal advice and start proceedings to recover the money owed.

The company holds no responsibility for online content that is altered or restricted by third party companies and cannot guarantee that when published online this will not happen.

DVD or Blu-ray orders totalling under £100 in value will be delivered first class recorded or by a staff member of the company directly to the client. Orders over £100 in value will be delivered by a staff member or posted via postal courier with insurance for the amount paid included. Once posted the company holds no responsibility for any damage or delays incurred once handed to the courier service.

The company cannot accept payment by card but we do accept Bank transfer, PayPal, Cash or cheque. Please note Cheques must be fully cleared before any order is produced in hard copy and can lead to delays in production of orders.